At Mason Gharana, each piece is thoughtfully crafted with precision and care. If for any reason you are not satisfied with your purchase, we offer a 15-day return policy under the terms outlined below.
1. Return Window
Customers may request a return within 15 days from the date of delivery.
Requests made after 15 days of delivery will not be eligible for return or refund.
2. Refund Eligibility
To qualify for a refund:
The product must be unused and in original condition
The product must be returned in original packaging
All accessories, hardware, and documentation must be included
Proof of purchase is required
Mason Gharana reserves the right to inspect the returned product before approving the refund.
3. Refund Amount
Approved returns are eligible for:
80% refund of the original product price
The remaining 20% is retained to cover:
Shipping charges (if any) are non-refundable.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
We recommend using a trackable shipping method.
Mason Gharana is not responsible for items lost or damaged during return transit.
5. Damaged or Defective Products
If your item arrives damaged or defective:
Notify us within 48 hours of delivery
Share clear photographs and videos of the issue
Email us at: [your email]
After review, we will offer either:
6. Non-Returnable Items
The following items are not eligible for return:
Custom-made or made-to-order furniture
Personalized items
Clearance or final sale products
Items damaged due to misuse or improper handling
7. Refund Processing Time
Once the returned product is received and inspected:
Processing time may vary depending on banking institutions.
8. Contact Us
For return requests or questions:
📧 Email: sva@masongharana.com
